Cancellation Policy
Camps
Please note that all changes, cancellations and use of Cypher Credits need to be made by emailing hi@cyphercoders.com
Change-of-Weeks
We understand that having an element of flexibility is extremely important for our families and therefore they have the option to change their camp booking to a different week if we have availability.
Our families have the option to change their camp booking up until 7 days prior to the camp start date free of charge as long as we have availability.
Cancellations
Our families have the option to cancel their camp booking one month, or more, before the start date of the camp and will receive the following:
Our families will receive 50% cash back or 100% credits for future bookings. This will be valid for one year from the date of cancellation and can be used towards other Cypher Camp and Club products. However, this is dependent on availability at other Camps and Clubs.
Our families have the option to cancel their camp booking 10 days, or more, before the start date of the camp and will receive the following:
Our families will receive 50% credits for future bookings. This will be valid for one year from the date of cancellation and can be used towards other Cypher Camp products. However, this is dependent on availability at other Camps. There will be zero cash back.
Unfortunately we will not be able to offer a cash or credit refund if our families cancel a camp under 10 days before the camp start date.
Unfortunately if our families cancel during a camp we will not be able to provide a cash or credit refund.
Use of credits
Our families can use remaining Cypher Credits towards;
Registering for On Location Camps
Clubs
In most instances we don’t take bookings direct for After School Clubs as they are booked via the school. However, whether booked via the school or direct through the Cypher website, said Clubs are booked in blocks e.g. 10 sessions (depending on the term length) and once a student has signed up to a block of sessions and the Club has started we will not be able to issue a refund.
Please note that all changes, cancellations and use of Cypher Credits need to be made by emailing hi@cyphercoders.com
Cypher reserves the right to issue refunds in exceptional circumstances which will be arranged on a case by case basis.